Sigma

How long does it take for an particular to be repaired?
Most repairs will be completed in 5 to 10 business days from the date they arrive. Please add additional time at each end of the process for shipping into and out of our facility.

Who pays the aircraft on repairs?
Aircraft for repair is the responsibility of the owner of the product. For warranty repairs, Gentec will embrace toll of return shipping.

Do you perform firmware upgrades on Sigma lenses, and if so what is the cost?
Yes, we will upgrade the firmware on your lenses for you. This is a no charge service that we offer to Sigma owners.

How do I know if my repair will be covered nether warranty?
If yous meet all the requirements of a warrant repair, we will keep with the repair as usual and it should exist dorsum to you within the specified fourth dimension frame. If we notice that the production does not fall within our warranty guidelines, y'all will be contacted with an explanation why, and an approximate of the cost of the repair.

Tin I purchase replacement accessories from yous?
Accessories can be purchased for your product through 1 of our authorized dealers.

Can I become a tracking number for the return shipment of my repair?
If you require a tracking number, you lot volition need to contact united states of america and request it.

How tin can I runway the progress of my repair?
Please contact united states of america for information regarding the progress of your repair.

If a lens is in for other repairs, will it be cleaned by the technician automatically, or exercise I accept to request it? Is at that place additional toll for this?
Nosotros regularly make clean all lenses that nosotros repair. This does not take to be requested, and at that place is no additional accuse.

Do yous have an estimate for my repair?
Estimates are created as soon as possible after receiving the, and we contact you as quickly as possible once this done. If you have non nevertheless received an estimate, then we accept not produced one still.

Has my repair been seen by a technician nonetheless?
Delight contact united states of america for information regarding the progress of your repair.

Take you received the particular I sent for repair?
Please contact us for information regarding the progress of your repair.

Exercise you warranty your repairs?
All repairs volition acquit the original length of warranty. Repairs that are done out of warranty will be covered for parts and labor for xc days.

Do you offer cleaning services for lenses?
Yes, we will perform an exterior or complete interior cleaning of the lens as you lot asking. Delight note that these will exist charged at our normal repair labor rate. As well, lenses normally collect dust on the inner elements, this does non hinder the performance of the optics of the lens.

What if I cannot find my original bill of sale or invoice to request warranty repairs?
We require proof of buy from an authorized Canadian retailer in order to perform warranty piece of work.

Do you lot offer walk in service?
We do take a walk in service option. Y'all can drib off the item to be repaired, and option it up when information technology is complete. This shortens the repair fourth dimension past the amount of aircraft days at each end of the procedure.

Can I speak to a repair technician about my repair?
When you telephone call in nosotros tin update yous on the progress of your repair. A trained technician is available to hash out your particular repair if need be.

How practice I contact the Service Department of Gentec?
You can contact united states via the following methods.

Phone: 905-513-7733
Fax: 905-415-9715
Due east-post: service@gentec-intl.com

Or you can drop by at:
Gentec International
90 Regal Crest Courtroom
Markham, ON, L3R-9X6

Gentec Service Department's hours of functioning are Monday to Friday, eight:xxx a.chiliad. to v:00 p.thousand

Phone call U.s.   Email U.s.